Returns & Exchanges

Extended Holiday Return Policy

We will gladly accept your return of unworn merchandise. For the holiday season, orders placed between October 1 and December 31, 2026 can be returned through January 31, 2027.

Exchange orders will be canceled after 21 days (from submission) if not received. Original shipping charges incurred on your order are not refundable.

Start Your Return or Exchange

Exchanges

• Exchanges can only be made for the same product, different size, color, or width.
• If the product you would like to exchange for is out of stock (item, color, or size), please follow the returns process for a full refund.
• We are only able to accept one product exchange. If your new product still doesn’t work for you, it must be returned.
• All returns and exchanges will be shipped using Fedex Economy Shipping regardless of shipping method used on original purchase

Returns

Returns are processed within two weeks. Once your return is complete, we'll send you a confirmation email. Your refund will be credited to your original payment method, typically within two billing cycles.

Online:

The online return process gives you a choice of return options:

Fast & Easy Returns

We'll package it for you!

• Drop off your item in its original shoebox or apparel bag.
• No other packaging or printing needed!
• Find a nearby drop-off location and download your QR code.

Printerless Return

• Bring your item pre-packaged to a FedEx location.
• No printing required.
• Find a nearby drop-off location and download your QR code.

Print a Label

• Requires a printer and packaging.
• Print your label and ship with FedEx.
• Download & print your label and send your package back to us.

Gift Return or Exchange

If you have a gift that needs to be returned or exchanged, you will need BOTH the order number and the billing zip code from the original purchase.

Start Your Gift Return or Exchange

Damaged or Defective Product

We are sorry you are experiencing an issue with your product! A defective product is an imperfection from a manufacturing or design defect. If you believe you have received a defective product, please fill out the form below. A case number will be sent to your email following your form submission; a customer service member will be in touch with you shortly.

If you need assistance, please call customer service at (866) 699-7375.

Fill Out a Defective Order Form

Gift With Purchase

Gifts with purchase are free, limited time gifts. These items cannot be returned or exchanged. If this item did not work for you, spread the love and give it to a friend!

Price Adjustments

If we (or a selected competitor) mark down the price of an item you've already purchased, we'll gladly adjust the sale price at your request within 14 days of your shipment date.

The item must be identical in color and size.

Price match up to 30% off

The Cat Footwear item must be in stock at a selected competitor and Cat Footwear

We are unable to match order-level discounts, gift card promotions or shipping offers.

We do not offer price matches or sale adjustments on items from outlet, flash sale, auction, club, or regional and non-U.S.-based retailers, as well as "marketplace" prices from third-party sellers.

We do not process automated price matching or price adjustment requests generated by third-party services.

Items sold through a Cat Footwear Marketplace seller are not eligible for price matching or price adjustments.

We will only make one price adjustment per item.

Price adjustments will be credited back to the original form of payment used to purchase the item.

Cat Footwear Comfort Guarantee

Comfort is our #1 job. If you are not satisfied with the comfort of your footwear within 30-days of purchase, please contact Customer Service to receive a full-refund.

To be eligible for our Comfort Guarantee, your product must meet the following criteria:

Must be authentic Cat Footwear product

Ordered from catfootwear.com

Received from catfootwear.com within the last 30 days

Item can be unworn or used.