Frequently Asked Questions

  1. What methods of payment do you accept?
  2. Can I change or cancel my order?
  3. How do I write a product review?
  4. Can I buy a single shoe?
  5. How do I clean my footwear?
  6. The style I want is out of stock, when will you get more?
  7. How do I request a CAT catalog?
  8. How can I be removed from your mailing list?
  9. What is your 30 Day Comfort Guarantee?

1. What methods of payment do you accept?

We currently accept the following methods of payment: Visa, MasterCard, American Express, Discover and PayPal.

We do not accept cash, CODs, checks, credit card gift cards (unless bank issued) or money orders.

Due to our US credit card verification service, we are unable to accept credit cards with international billing addresses.

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2. Can I change or cancel my order?

We are committed to getting your order to you as quickly as possible. Therefore, once your order is placed, it generally goes immediately into the fulfillment process and may not be cancelled or changed. If you realize you've made a mistake after placing your order, please contact us immediately.

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3. How do I write a product review?

In order to write a review you must be signed in. If you haven’t already done so, please create a user account on our site. When you are all signed in, you will see "Write a Review" to the right of any style on our product pages. Simply click on this and you will be able to title your review, give a "star" rating and write your comments.

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4. Can I buy a single shoe?

Sorry, we cannot accommodate single shoe orders at this time. Our footwear is not only sold, but also manufactured in pairs.

If you require two different size shoes, we would recommend contacting the National Odd Shoe Exchange (oddshoe.org) where they can try to match you up with someone to exchange for the correct sizes needed.

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5. How do I clean my footwear?

In general we recommend the following guidelines for cleaning the footwear:

Cleaning
On a regular basis, brush away any surface dirt with a soft brush. After extended, rugged use, wash with mild soap and warm water. Be sure to rinse all soap off.
Drying
Open footwear fully, remove the insole and laces and dry at room temperature. Never expose to heat!
Conditioning
Recommended treatment depends on construction and materials of the footwear (most treatments do alter color and appearance).
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6. The style I want is out of stock, when will you get more?

We are very sorry that the item you need is out of stock. When you try to select the size you need, if the item is out of stock, the "add to cart" button will turn grey and above it you will see a link to "Notify me when available".

This will bring you to our sign-in page where you can sign-in or create an account. As soon as we get more inventory of the item, we will email to let you know!

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7. How do I request a CAT catalog?

We’d love to send you out our catalog! Please contact us to sign up for our mailing list.

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8. How can I be removed from your mailing list?

To opt out of our emails, simply click on the unsubscribe link at the bottom of any email. If you would like to no longer receive our catalog, please contact us and we can remove you.

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9. What is your 30 Day Comfort Guarantee?

Wear eligible boots for 30 days and if you aren’t completely satisfied that it is the most durable and comfortable you’ve ever worn, send it back for a full refund. Please contact our customer service team for additional details.

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