Returns

Christmas Returns: Over the Christmas period we are happy to offer an extended return policy. Any orders placed between 1st November and 31st December 2020 may be returned up until 31st January 2021

We will gladly accept returns for merchandise purchased through www.catfootwear.com/UK. If you purchased from another store or website, please contact the retailer directly. Merchandise must be returned in its original unworn condition, and within 30 days of original purchase (invoice date).

RETURNS HAVE CHANGED! Now the UK has left the EU, you’ll need to include some extra documents with your return.

In order for us to process your items correctly, you’ll now need to print / include an invoice (3x copies), the Return Authorisation Form and a free UPS shipping label.

How to return your purchase

  1. Click the ‘start your return’ link below and fill in your Order number, last name or email address and your postcode.

  2. Select the item(s) you wish to return, and the reason for the return. This will generate the documents you’ll need to include with your return. Please note, this may take a minute to process.

  3. Place the item(s) in the original shipping box, or another suitable box with the shoe box intact. Insert the Return Authorisation document and seal the box securely.

  4. Fold and attach 3 copies of the invoice to the outside of the box (details do not need to be visible). Attach the UPS Shipping Label to the outside of the box.

  5. Drop the Package off at any UPS location and keep your drop off receipt. Find your nearest drop-off location. Or call UPS directly at 03457 877 877. Please note that there may be a charge when calling.

  6. Or, arrange a UPS parcel collection. Read More


  7. START YOUR RETURN HERE

    • To schedule a UPS parcel collection, you'll need fill out the form found here.

    • Follow the below to fill out the form

    • Section 1. Shipping Label questions

    • Select YES for "Do you have pre-printed UPS Shipping Labels for your shipment?"

    • Enter your tracking number starting with 1 Z, this can be found above the large barcode at the bottom of the returns label. You must enter the tracking number to avoid paying for your return

    • Section 2. Collection Information and Location

    • Fill in your name, address and telephone number.

    • Tick the box if it's a residential address.

    • Section 3. Service and Package Information

    • For the weight of your parcel, please type in "1".

    • Under 'UPS International Services' select 'UPS standard' as the delivery option.

    • Section 4. Collection Date and Time

    • Select your collection date and time.

    • Click next and verify your collection details.

      You may also call UPS directly to arrange a pick up over the phone. Please note that there may be a charge when calling. UPS UK - 03457 877 877

      Read Less
Don’t have a printer? Please contact our customer service team.

Exchanges

At this time, we cannot offer exchanges. Please follow the return process and place a new order.

Issue with your order?

If we made an error on your order, please follow the return instructions for a free of charge return. Upon receipt of the parcel at our warehouse, we’ll refund the cost of the order as well as any delivery costs to the original payment method.

Damaged & Faulty products

As soon as you discover a fault, please contact our customer service team.

Contact us

If you have any questions, please contact us prior to returning your item(s).

Email info@catfootwear.eu or call us on 020 3376 2739.

Contact us

Email

info@catfootwear.eu

Phone

020 3376 2739
Mon - Thur 8am - 4:30pm GMT,
Fri 8:45am - 3:30pm GMT

Location

CAT Footwear Customer Service
Kings Place, 90 York Way
London, N1 9AG United Kingdom