Frequently Asked Questions

  1. 1. What methods of payment do you accept?
  2. 2. Where can I find my order number?
  3. 3. Can I change or cancel my order?
  4. 4. What is your return policy?
  5. 5. How can I be removed from your mailing list?
  6. 6. Do you sell spare laces and insoles?
  7. 7. How do I clean my footwear?
  8. 8. When will I receive a refund?
  9. 9. Where can I find shoes if they are not available on the website?

1. What methods of payment do you accept?

Visa & Mastercard credit and debit cards/AMEX.

We also accept PayPal & Klarna.

Pay with Klarna. Learn more.

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2. Where can I find my order number?

Your order number can be found on your email confirmation or by logging into your account. If you cannot find it, please contact our Customer Service team who will be able to assist.

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3. Can I change or cancel my order?

We are committed to getting your order to you as soon as possible. Therefore after your order is placed, it immediately goes into the fulfilment process, and you may not be able to cancel or adjust the order. Please contact Customer Service immediately and we will attempt to intercept it.

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4. What is your return policy?

You can find our return policy here.

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5. How can I be removed from your mailing list?

To opt out of our emails, simply click on the unsubscribe link at the bottom of any email.

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6. Do you sell spare laces and insoles?

We do not currently sell spare laces or insoles.

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7. How do I clean my footwear?

In general we recommend the following guidelines for cleaning the footwear:

Cleaning
On a regular basis, brush away any surface dirt with a soft brush. After extended, rugged use, wash with mild soap and warm water. Be sure to rinse all soap off.
Drying
Open footwear fully, remove the insole and laces and dry at room temperature. Never expose to heat!
Conditioning
Recommended treatment depends on construction and materials of the footwear (most treatments do alter color and appearance).
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8. When will I receive a refund?

Returns can take up to 10 working days from the date of receipt at our depot. An automated email will confirm the refund however it may take a few days after that for the refund to show back in your account.

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9. Where can I find shoes if they aren't available on the website?

You can use our Store Finder to locate your nearest CAT Footwear seller. Please contact the store beforehand as not all styles are available at every location.

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Contact us

Email

info@catfootwear.eu

Phone

020 3376 2739
Mon - Thur 8am - 4:30pm GMT,
Fri 8:45am - 3:30pm GMT

Location

CAT Footwear Customer Service
Kings Place, 90 York Way
London, N1 9AG United Kingdom