Free Delivery & Returns on All Orders
* Free delivery offer valid at CatFootwear.com. Offer valid only on standard UPS Home delivery to mainland UK postal addresses. Not valid on prior purchases or purchases at retail stores.
** Delivery times can be effected by local weather conditions
Orders arrive within 3–5 working days please expect a small delay if there is a bank holiday or your order is placed on a weekend. All orders will require a signature. As soon as your order is dispatched you will receive a confirmation email with a tracking number. www.UPS.com to track your order.
Our delivery method is by UPS, our delivery and handling fee is £4.99*
Orders arrive within 3–5 working days. Please expect a small delay if there is a bank holiday or your order is placed on a weekend. All orders will require a signature. As soon as your order is dispatched you will receive a confirmation email with a tracking number. Visit www.UPS.com to track your order.
* Unless a promotional offer is in place which will be displayed at the top of the website within the header.
At this time, we ship orders to mainland UK, Northern Ireland, Isle of Man, Scottish Highlands & Islands.
We are unable to ship to the Channel Islands and BFPO addresses.
We currently accept the following credit cards:
Visa & Mastercard credit and debit cards.
We also accept PayPal.
We are committed to getting your order to you as soon as possible. Therefore after your order is placed, it immediately goes into the fulfilment process, and you may not be able to cancel or adjust the order. Please contact us immediately on our customer services number 020 3376 2739 and we will attempt to intercept it. Of course, you may return UNWORN products for a full refund within 30 days from receipt of goods using the return instructions enclosed within your order.
If you would like to return your order, there are several things that must be taken into account.
The parcel must not weigh more than 5kg, or be larger than 610x460x460mm (medium sized parcels)
There is a return maximum of 3 items. If there are more items to be returned please request 2 labels and pack in separate boxes.
Your order number can be found in the red box:
We comply fully with the EU Distance Selling Act and your outbound shipping charge will be refunded provided that:
Your order is returned within 30 days of Receipt.
Your order is returned in Full.
Your order is returned suitable for re-sale in original box with all labels and packaging in place.
If you expect a problem with a product and you have purchased your goods from a website or retail store other than catfootwear.com/UK please return your purchase to the retailer you made your purchase from. They will inspect the goods for you. We always credit the retailer back for orders which they have replaced or refunded.
Still have questions?
Call our customer service number: 020 3376 2739
Monday to Thursday 9 am to 5 pm,
Friday 9 am to 3 pm,
or email us at firstname.lastname@example.org
One of the team will be happy to answer your query