We will gladly accept returns for merchandise purchased through If you purchased from another store or website, please contact the retailer directly. Merchandise must be returned in its original unworn condition, and within 30 days of original purchase (invoice date).

Returns can take up to 14 working days from the date of receipt at our Netherlands warehouse. An automated email will confirm the refund however, depending on your payment method it may take a few days after that for the refund to show back in your account.

In order for us to process your items correctly, you’ll now need to print / include an invoice (3x copies), the Return Authorisation Form and a free UPS shipping label.

How to return your purchase

  1. Place the item(s) in their original shipping box or another suitable box with the shoebox in perfect condition and seal it tightly.

  2. Attach the UPS shipping label that came with your order to the outside of the package.

  3. Drop the Package off at any UPS location and keep your drop off receipt. Find your nearest drop-off location. Or call UPS directly at 03457 877 877. Please note that there may be a charge when calling.

  4. Or, arrange a UPS parcel collection. Read More

    • To schedule a UPS parcel collection, you'll need fill out the form found here.

    • Follow the below to fill out the form

    • Section 1. Shipping Label questions

    • Select YES for "Do you have pre-printed UPS Shipping Labels for your shipment?"

    • Enter your tracking number starting with 1 Z, this can be found above the large barcode at the bottom of the returns label. You must enter the tracking number to avoid paying for your return

    • Section 2. Collection Information and Location

    • Fill in your name, address and telephone number.

    • Tick the box if it's a residential address.

    • Section 3. Service and Package Information

    • For the weight of your parcel, please type in "1".

    • Under 'UPS International Services' select 'UPS standard' as the delivery option.

    • Section 4. Collection Date and Time

    • Select your collection date and time.

    • Click next and verify your collection details.

      You may also call UPS directly to arrange a pick up over the phone. Please note that there may be a charge when calling. UPS UK - 03457 877 877

      Read Less
Don’t have a printer? Please contact our customer service team.


At this time, we cannot offer exchanges. Please follow the return process and place a new order.

Issue with your order?

If we made an error on your order, please follow the return instructions for a free of charge return. Upon receipt of the parcel at our warehouse, we’ll refund the cost of the order as well as any delivery costs to the original payment method.

Damaged & Faulty products

As soon as you discover a fault, please contact our customer service team.

Contact us

If you have any questions, please contact us prior to returning your item(s).

Email or call us on 020 3376 2739.

Contact us


Please allow up to 2 working days for a response.


020 3376 2739
Mon - Thur 8am - 4:30pm GMT,
Fri 8:45am - 3:30pm GMT


CAT Footwear Customer Service
Kings Place, 90 York Way
London, N1 9AG United Kingdom