How to return your purchase

1. Place the item(s) in their original shipping box or another suitable box with the shoebox in perfect condition and seal it tightly.

2. Attach the UPS shipping label that came with your order to the outside of the package.

3. Drop the Package off at any UPS location and keep your drop off receipt. Find your nearest drop-off location. Or call UPS directly at 03457 877 877. Please note that there may be a charge when calling.

4. Or, arrange a UPS parcel collection. Read More




• To schedule a UPS parcel collection, you'll need fill out the form found here.

• Follow the below to fill out the form

Section 1. Shipping Label questions

• Select YES for "Do you have pre-printed UPS Shipping Labels for your shipment?"

• Enter your tracking number starting with 1 Z, this can be found above the large barcode at the bottom of the returns label. You must enter the tracking number to avoid paying for your return

Section 2. Collection Information and Location

• Fill in your name, address and telephone number.

• Tick the box if it's a residential address.

Section 3. Service and Package Information

• For the weight of your parcel, please type in "1".

• Under 'UPS International Services' select 'UPS standard' as the delivery option.

Section 4. Collection Date and Time

• Select your collection date and time.

Click next and verify your collection details.

You may also call UPS directly to arrange a pick up over the phone. Please note that there may be a charge when calling. UPS UK - 03457 877 877

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