We are happy to accept returns of goods purchased on If you bought the item in another store or on another website, please contact that retailer directly.

Returns can take up to 14 working days from the date of receipt at our warehouse. An automated email will confirm the refund however, depending on your payment method it may take a few days after that for the refund to show back in your account.

The goods must be returned in their original condition and must be received by us within 30 days from the original purchase date (invoice date).

How to return your purchase

  1. Place the item(s) in their original shipping box or another suitable box and seal it tightly.

  2. Attach the UPS shipping label that came with your order to the outside of the package.

    Don't have a UPS shipping label? Contact us at

  3. Take the package to a UPS drop-off point and keep your shipping label.

  4. Find your nearest drop-off location at

Don’t have a printer? Please contact our customer service team.


At this time, we cannot offer exchanges. Please follow the return process and place a new order.

Issue with your order?

If we made an error on your order, please follow the return instructions for a free of charge return. Upon receipt of the parcel at our warehouse, we’ll refund the cost of the order as well as any delivery costs to the original payment method.

Damaged & Faulty products

As soon as you discover a fault, please contact our customer service team.

Contact us

If you have any questions, please contact us prior to returning your item(s).

Email or call us on 020 3376 2739.

Contact us


Please allow up to 4 working days for a response.


020 3376 2739
Mon - Thur 8am - 4:30pm GMT,
Fri 8:45am - 3:30pm GMT


CAT Footwear Customer Service
Kings Place, 90 York Way
London, N1 9AG United Kingdom