Merchandise must be returned in its original unworn condition, and within 30 days of original purchase (invoice date).
We gladly accept returns of merchandise purchased on www.catfootwear.com If you purchased your products from another store or website, please contact the reseller directly.
How to return your purchase
Click the ‘start your return’ link below and fill in your Order number, last name or email address and your postcode.
Select the item(s) you wish to return, and the reason for the return. This will generate the documents you’ll need to include with your return. Please note, this may take a minute to process.
Place the item(s) in the original shipping box, or another suitable box with the shoe box intact. Insert the Return Authorisation document and seal the box securely.
Fold and attach 3 copies of the invoice to the outside of the box (personal details do not need to be visible, but clearly label as INVOICES on the outside). Attach the UPS Shipping Label to the outside of the box.
Drop the Package off at any UPS location and keep your drop off receipt. Find your nearest drop-off location at www.ups.com.
Please allow up to 2 working days for a response.
020 3376 2739
Mon - Thur 8am - 4:30pm GMT,
Fri 8:45am - 3:30pm GMT
CAT Footwear Customer Service
Kings Place, 90 York Way
London, N1 9AG United Kingdom