Frequently Asked Questions
Cat Footwear offers two delivery options, Standard Shipping and Express Shipping.
Free Standard Shipping will be delivered within 3-5 working days from your order date.*
Express Shipping will be delivered within 2 working days from your order date.*
*Please note that restrictions apply. See full details below in the delivery rules & restrictions section.
|Standard||3 - 5 Days||FREE|
|Express||1 - 2 Days||£5.50|
Orders must be placed by 12.00pm on the website for guaranteed delivery within two working days.
WHAT ARE YOUR DELIVERY METHODS AND CHARGES?
DELIVERY RESTRICTIONS AND INTERNATIONAL ADDRESSES
At this time, we ship orders to mainland UK, Northern Ireland, Isle of Man, Scottish Highlands & Islands.
We are unable to ship to the Channel Islands and BFPO addresses.
WHAT TYPES OF PAYMENT METHOD DO YOU ACCEPT?
We currently accept the following credit cards:
Visa & Mastercard credit and debit cards.
We also accept PayPal.
CAN I CANCEL OR CHANGE MY ORDER?
We are committed to getting your order to you as soon as possible. Therefore after your order is placed, it immediately goes into the fulfilment process, and you may not be able to cancel or adjust the order. Please contact us immediately on our customer services number 020 3376 2739 and we will attempt to intercept it. Of course, you may return UNWORN products for a full refund within 30 days from receipt of goods using the return instructions enclosed within your order.
We will gladly accept your return of UNWORN merchandise within 30 days from your order date.
WHAT IS YOUR RETURN POLICY?
Over Christmas we are happy to offer an extended returns period. Any orders place from the 14th November 2016 until 25th December 2016 maybe returned up until the 31st January 2017.To start a return please click here
For your convenience return instructions are also enclosed within the shipment. If you have any questions please call customer services on 020 3376 2739 and one of our team will be happy to assist you.
Please allow 10 business days for your return to be processed. A credit should appear against your credit card/PayPal account within 2-3 working days from return. We cannot give a refund for merchandise returned after the 30-day period, in this case please contact us.
If you suspect a problem on worn product which you have ordered off of our website, the product must undergo inspection before a credit is made to your credit card. Please call 020 3376 2739 for further instruction on returning merchandise that you believe is suffering a problem.
If you would like to return your order, there are several things that must be taken into account.
The parcel must not weigh more than 5kg, or be larger than 610x460x460mm (medium sized parcels)
There is a return maximum of 3 items. If there are more items to be returned please request 2 labels and pack in separate boxes.
Your order number can be found in the red box:
REFUND OF OUTBOUND SHIPPING CHARGE:
We comply fully with the EU Distance Selling Act and your outbound shipping charge will be refunded provided that:
Your order is returned within 30 days of Receipt.
Your order is returned in Full.
Your order is returned suitable for re-sale in original box with all labels and packaging in place.
GOODS WHICH YOU BELIEVE ARE SUFFERING AN ISSUE
If you expect a problem with a product and you have purchased your goods from a website or retail store other than catfootwear.com/UK please return your purchase to the retailer you made your purchase from. They will inspect the goods for you. We always credit the retailer back for orders which they have replaced or refunded.
Still have questions?
Call our customer service number: 020 3376 2739
Monday to Thursday 8.45 am to 5 pm,
Friday 8.45 am to 3.30 pm,
or email us at firstname.lastname@example.org
One of the team will be happy to answer your query