What are your shipping methods and charges?

Our shipping methods and charges are as follows:

Shipments within the Continental United States:

Shipping Method	Shipping Costs	Estimated Delivery *
FedEx Home Delivery	$6.95 for one item $2.95 each additional item	Should arrive within 7 to 10 business days of order (Tue-Sat delivery) *
FedEx Two-Day Delivery	Amount of Order Each Item Up to $50.00 $10.00 $50.01 - $75.00 $13.00 $75.01 - $150.00 $17.00 Over $150.00 $18.00	Should arrive within 2 to 4 business days of order(Mon-Fri delivery) *
FedEx Overnight Delivery	Amount of Order Each Item Up to $50.00 $25.00 Over $50.00 $30.00	Should arrive within 1 to 3 business days of order (Mon-Fri delivery) *

* Estimated delivery times are determined based on order processing and packing time required (typically 24-48 hours) plus shipment time required by the carrier. These are only estimates.

Shipments to Alaska and Hawaii:

Shipping Method	Shipping Costs	Estimated Delivery *
FedEx Two-Day Delivery (only method available)	$17.00 per item	Should arrive within 2 to 4 business days of order (Mon-Fri delivery) * Important: Certain locations in Alaska and Hawaii may require additional time in transit depending upon your delivery schedule

* Estimated delivery times are determined based on order processing and packing time required (typically 24-48 hours) plus shipment time required by the carrier. These are only estimates.

Shipping to United States' Military Post Offices:

Shipping Method	Shipping Costs	Estimated Delivery *
USPS Delivery (only method available)	$6.95 for one item $2.95 each additional item	Should arrive within 10 to 20 business days of order * Important: Certain locations may require additional time in transit depending upon your delivery schedule

* Estimated delivery times are determined based on order processing and packing time required (typically 24-48 hours) plus shipment time required. These are only estimates.

Shipping to International Addresses:

We are unable to ship to international addresses at this time. For information regarding our international partners, please call 1-866-699-7375.

Shipping to P.O. Box Addresses:

We are unable to ship to P.O. Box addresses at this time.

Estimated Delivery Times

Estimated delivery times are only estimates. Utilize order tracking to accurately follow the shipping status of each unique order.

Estimated delivery times are determined based on order processing and warehouse packing time required plus shipment time required by the carrier:

• Order Processing and Warehouse Packing Time (24-48 hours) – The time required for an order to move through the system, reach the warehouse floor, and be packed for carrier pick-up. Many orders are completed and ready for shipping within the given business day, but some orders (especially those received after 10 a.m. EST) may not be ready to ship until the following business day. A small minority of orders may require additional time due to unique circumstances.
• Shipment Time (varies; see table in above section) – The time required for an order to be picked up by the carrier and to be delivered to the intended destination. Shipping carriers determine how many business days are required to deliver. This is dependent on the shipping method selected and the package's starting location and destination location.

Orders are packed only on regular business days. Regular business days include Monday through Friday with the exception of the following holidays:

• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving
• Day after Thanksgiving
• Christmas Day
• Day after Christmas Day
• New Year's Day
• Day after New Year's Day

Please note that orders placed between 10 a.m. Friday and 7 a.m. Monday EST will not be processed until Monday morning. Orders are delivered by the carrier Tuesday through Saturday for standard ground and Monday through Friday for two-day and overnight.

Multiple Addresses

Each order can only be shipped to one address. If you want to send various items to various addresses, please place each order separately with the appropriate desired ship-to address.

Confirmation Emails

After an order has been placed, email communications will be delivered to the email address provided during checkout to provide important information and update order status:

• Order Confirmation Email - Verifies successful receipt of an order and provides all necessary order information.
• Shipping Confirmation Email - Verifies that an order has been processed through the system, packed, assigned a tracking number, and is ready to be picked up and delivered by the carrier. Provides shipping tracking number for shipment tracking.

How can I track my order?

After you place an order, we will send you an email with an order confirmation number. You can track the status of your order with this number on our website by going to "Track Your Order" on the home page of CATFOOTWEAR.COM.

After your order has been shipped, we will send you another email with a tracking number. You may click on the link in your email and go directly to the shipping company website to track your order. If parts of your order are shipped at different times, you will be notified of each shipment and its separate tracking number.

What types of payment method do you accept?

We currently accept the following credit cards:
Visa, Mastercard, American Express, Discover.
Unfortunately, at this time we cannot accept cash, CODs, checks, or money orders.

Can I order by phone?

Want to place an order, but rather not buy online? You may browse CATFOOTWEAR.COM, choose your shoes, and call our customer service department direct with your order. The same shipping methods and charges apply, and you can even track your order online. Just call 1-866-699-7375 Monday through Friday, between 8 a.m. and 5 p.m. EST.

Can I cancel or change my order?

We are committed to getting your order to you as soon as possible. Therefore after your order is placed, it immediately goes into the fulfillment process and you may not cancel or make any changes to the order. If you realize you made a mistake after placing your order, you may return it UNWORN for an exchange or refund within 30 days from time of purchase.

What is your return policy?

We will gladly accept your return of UNWORN merchandise within 30 days from the date of purchase. For your convenience, a pre-paid return label will be enclosed with your order for exchanges. If there is no label enclosed, just call 1-866-699-7375 to request one. You may use this label to make a return, however we will deduct the shipping and handling charges from your refund.

Please return footwear in the original shoe box and include the provided return card indicating your return instructions, as well as your order’s packing slip or carton content label. If you no longer have your return card or did not receive one, click here for a printable version of the return card. Unfortunately we cannot refund your original shipping charge. Alaska and Hawaii residents will incur an additional shipping cost for exchanges.

Please allow two weeks for your return to be processed. You will receive an email when your exchange or return has been processed. A credit should appear on your credit card within two billing cycles.

If you return unworn merchandise after the 30-day period, but within 90 days of purchase, we will offer you a merchandise credit to use towards your next purchase. There are no refunds available for merchandise returned after the 30-day period.

If you suspect a defect on worn merchandise, the merchandise must be returned for inspection and a determination of eligibility for a refund, exchange or merchandise credit. Please call 1-866-699-7375 for further instruction on returning defective merchandise.

Can I return merchandise not purchased at this site?

No. If you wish to return CAT Footwear product purchased from a retailer, please return it directly to them. Their terms and conditions will apply.

Where is the closest retailer in my area?

Click here to go to the Retailer Locator section of this Web site or call 1-866-699-7375.

How can I reach CATFOOTWEAR.COM if I live outside of the United States?

Please refer to the home page of this site to obtain your distributors contact information.