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About Your Shopping Cart
Methods of Payment
Sales Tax
Shipping and Availability
Easy Returns & Free Exchanges
International Shipments
About Your Shopping
Cart
When you put an item in your shopping Cart, you''re not
obligated to buy it. You can choose to place the order
right away, or keep shopping. And, you can put as many
items as you want in your shopping Cart or delete any
items at any time. When you''re ready to place your
order, you can go to your shopping Cart and click on
the Place Order button.
Methods of Payment
We accept MasterCard and Visa as forms of payment for
all on-line orders. Your credit card is not charged
until your order is accepted for shipping.
Sales Tax
Federal, Provincial or any other applicable taxes will
be calculated and added to your Order. The taxes will
appear on your online order form and on the invoice
included with your order.
Shipping
and Availability
Although we make every effort to fulfill each order,
from time to time certain items may be unavailable. We
will not automatically make substitutions to your order
under any circumstance. If the item you want is out of
stock for any reason, we will notify you via email or
phone, the item on your order form will be canceled and
your credit card will not be charged for that item.
Depending on certain geographic and distribution
conditions, you can expect your shipment within 5-10
business days. Every effort will be made to offer an
expedited level of shipment.
We are currently charging a flat fee of $7.00 per order
(regardless of order quantity or carrier).
Easy
Returns & Free Exchanges
CatFootwear.CA stands behind the quality of workmanship
and materials used in the footwear. If merchandise is
found to be defective, customer service will assume
full responsibility and give credit for the
merchandise, as long as the proper procedures for
returning goods are observed. Excessively worn or
damaged merchandise will not qualify for credit.
We will also refund shipping costs if the return is a
result of our error. For returns or exchanges, please
call Customer Service at 1-800-263-8272 Monday through
Friday, between 8:30 a.m. and 5 p.m. Eastern Time and
our email address is catfootwearca@wwwinc.com.
All returns must be processed with a Return
Authorization Number (RA) that will be provided to you
by our Customer Service department. To ensure prompt
service, please respond within 30 days of receipt of
your order. When you contact us for a return or
exchange, we will request the following information:
After contacting our Customer Service department, you
will receive a Return Authorization Number and
instructions on how to return the item(s) to our
warehouse
International
Shipments
Unfortunately, we cannot provide online shopping to
customers residing outside of Canada.
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